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OmniStore DMCA / Copyright Policy

Version 1.1.6 · Effective 2026-06-01 · Updated 2026-07-05

OmniStore DMCA / Copyright Policy

Effective Date: June 1, 2026 Last Updated: May 24, 2026 Version: 1.0.0

1. Our policy

OmniStore respects the intellectual-property rights of others and expects every Merchant on the Platform to do the same. If you believe that material hosted on the OmniStore platform - including a product listing, product image, store branding, or other Content on a Merchant’s Storefront - infringes your copyright, you may submit a notice of claimed infringement. We respond to properly-submitted notices in accordance with this Policy and with the procedures described in the United States Digital Millennium Copyright Act, Title 17 U.S.C. §512 (the “DMCA”) to the extent applicable, and with comparable procedures under Cameroonian law and EU law.

This Policy describes:

  • How to submit a notice of claimed infringement (Section 2).
  • The designated agent to whom notices must be sent (Section 3).
  • How to submit a counter-notice if your Content has been removed and you believe the removal was in error (Section 4).
  • Our repeat-infringer rule (Section 5).
  • Sanctions for false notices (Section 6).

2. Notice of claimed infringement

If you (the “Complainant”) believe in good faith that Content on the Platform infringes your copyright, you may submit a notice of claimed infringement to our designated agent (Section 3). To be valid, the notice must include all of the following information.

2.1 Required elements

A valid notice must include:

  1. Identification of the copyrighted work that you claim has been infringed. If multiple works at a single Storefront, you may provide a representative list.
  2. Identification of the material you claim is infringing, with information sufficient for us to locate it - typically the URL of the product page or other resource on the Platform (e.g. https://{merchant-slug}.useomnistore.com/products/{product-slug}), or a stable identifier we can resolve. Vague descriptions are not sufficient.
  3. Your contact information: full legal name, postal address, telephone number, and email address.
  4. A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.
  5. A statement, made under penalty of perjury, that the information in the notice is accurate, and that you are the copyright owner or are authorised to act on behalf of the copyright owner.
  6. Your physical or electronic signature.

A notice that does not include all of these elements may be ineffective under DMCA §512(c)(3). We will use reasonable efforts to inform you of the deficiency and to give you a chance to cure, but we are not obliged to do so.

2.2 Form of submission

Submit the notice by email to:

legal@useomnistore.com

Subject line: “DMCA Notice - [your name or organisation]”.

Attach any supporting documents (e.g. proof of ownership). We accept PDF, DOCX, and plain text; please do not send large image files unless they are essential to the notice.

2.3 What happens after we receive a valid notice

On receipt of a valid notice:

  1. We will, generally within five (5) business days, remove or disable access to the allegedly infringing Content. The Storefront URL is replaced with a generic “currently unavailable” placeholder; we do not publicly identify the basis for the removal.
  2. We will notify the Merchant whose Content was removed, providing them with a copy of the notice (redacted, where necessary, to protect personal data the law permits us to redact) and informing them of the counter-notice procedure (Section 4).
  3. We will record an audit-log entry of the takedown.
  4. We will inform the Complainant of the action taken.

Where the notice is on its face deficient or appears in bad faith, we may decline to act and inform the Complainant.

3. Designated agent for notices

For DMCA §512(c)(2) safe-harbour purposes, our designated agent to receive notices of claimed infringement is:

  • Name: Harold Voufack
  • Operator of: OmniStore (an unincorporated personal-operator trading name)
  • Country of operation: Cameroon
  • Email: legal@useomnistore.com
  • Postal address: physical mail is not currently supported; please use email. A physical address will be added when OmniStore incorporates.

Harold Voufack intends to register as the designated agent with the United States Copyright Office under DMCA §512(c)(2). Until that registration is complete, notices should still be sent to legal@useomnistore.com and we will treat them as if the registration were complete.

The same agent receives notices under comparable mechanisms in other jurisdictions (Cameroonian copyright law, EU Copyright Directive 2019/790 Article 17, etc.). If a particular jurisdiction’s law requires a separate designated point of contact, please mention this in your notice and we will follow that jurisdiction’s procedure.

4. Counter-notice

If your Content has been removed under Section 2 and you believe the removal was in error (because the material is non-infringing, because the use is licensed, because you have a fair-use defence, or for any other lawful reason), you may submit a counter-notice. To be valid, the counter-notice must include all of the following information.

4.1 Required elements

A valid counter-notice must include:

  1. Identification of the material that was removed and the location at which it appeared before removal (typically the URL).
  2. A statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
  3. Your full legal name, postal address, telephone number, and email address.
  4. A statement that you consent to the jurisdiction of the appropriate court (under DMCA §512(g)(3)(D), the courts of the federal district in which your address is located, or, if your address is outside the United States, the courts in which OmniStore may be found - for OmniStore, the courts of Yaoundé, Cameroon) and that you will accept service of process from the Complainant.
  5. Your physical or electronic signature.

4.2 Form of submission

Submit the counter-notice by email to legal@useomnistore.com with subject “DMCA Counter-Notice - [your name]“.

4.3 What happens after we receive a valid counter-notice

On receipt of a valid counter-notice:

  1. We will forward the counter-notice to the original Complainant.
  2. We will inform the Complainant that we will restore the Content within ten (10) to fourteen (14) business days unless the Complainant first notifies us that they have filed a court action seeking to restrain the alleged infringement.
  3. If the Complainant does not so notify us within that window, we will restore the Content.
  4. If the Complainant does notify us, we will keep the Content removed until the court action is resolved or until we receive instruction from the court or from both parties.

5. Repeat-infringer rule

OmniStore reserves the right to terminate the Accounts of Merchants who are determined to be repeat infringers.

5.1 The three-strikes rule

A Merchant who is the subject of three (3) separate notices of claimed infringement that result in Content removal (and that are not successfully countered) within any rolling twelve (12) month period is considered a repeat infringer. The Merchant’s Account is subject to termination at OmniStore’s discretion under Section 11.3 of the Terms of Service.

5.2 Mitigating factors

We may exercise discretion in applying the three-strikes rule where:

  • One or more of the strikes is contested in good faith and the dispute is unresolved.
  • The Merchant has taken meaningful corrective measures (e.g. removing all Content from the same source).
  • The strikes were the result of an isolated misjudgement rather than a pattern.

5.3 No discretion for clear bad-faith infringement

Where a Merchant is clearly knowingly infringing (e.g. operating a counterfeit-goods storefront, hosting pirated digital content for sale), termination may be applied after fewer than three strikes.

6. False notices and counter-notices

6.1 Sanctions under the DMCA

Under DMCA §512(f), any person who knowingly materially misrepresents, in a notice or counter-notice, that material is infringing (or, in a counter-notice, that material was removed by mistake or misidentification) may be liable for damages, including costs and lawyers’ fees, incurred by the other party.

6.2 Sanctions under this Policy

In addition to any liability under §512(f) or comparable law:

  • We will not process further notices from a Complainant we have determined in good faith to submit false notices.
  • A Merchant who submits a false counter-notice may have the Content removed again and may be subject to enforcement under the Acceptable Use Policy.

6.3 Litigation between parties

OmniStore is not a party to disputes between Complainants and Merchants about whether specific Content is infringing. We provide the takedown and counter-notice mechanism described in this Policy; substantive resolution of infringement claims is between the parties.

7. Other intellectual-property rights

This Policy applies to allegations of copyright infringement. For allegations of:

  • Trade-mark infringement: email legal@useomnistore.com with subject “Trade-mark Notice”. Include proof of registration (or unregistered-rights basis), identification of the offending Content, and a sworn statement equivalent to Section 2.1. We follow a substantively similar takedown-and-counter-notice procedure.
  • Patent or trade-secret infringement: email legal@useomnistore.com with subject “IP Notice”. These claims are evaluated case-by-case; we may require the matter to be addressed through formal legal process before acting.
  • Right of publicity, privacy, or other personality rights: see the Acceptable Use Policy, Section 1.8, and the Privacy Policy.

8. Notices to designated agent

All notices, counter-notices, and other communications under this Policy must be sent to:

legal@useomnistore.com

Subject lines as described above. Notices sent to other channels (in-product chat, social media, blog comments) are not effective notices under this Policy and may be ignored.

Nothing in this Policy is legal advice. If you are unsure whether a particular use of a copyrighted work is infringing, fair-use protected, or otherwise lawful, consult a lawyer. OmniStore cannot advise you on the merits of a specific claim.

10. Changes to this Policy

We may update this Policy from time to time. Material changes will be communicated to OmniStore account holders by email and through the in-app banner at least 30 days before they take effect. The current version, effective date, and change summary appear at the top of this page.

Version history is maintained in CHANGELOG.md in the OmniStore legal documents repository.

Contact

legal@useomnistore.com - for notices, counter-notices, repeat-infringer reports, and all other matters under this Policy.